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Software solutions for the converging technologies of television, telephony and Internet services
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NORCROSS, GA – March 27, 2006 – Bristol Tennessee Essential Services (www.btes.net), a full-service utility provider for the municipality of Bristol, has deployed Triad by ETI Software Solutions to automate the provisioning of its fiber-to-the-premise (FTTP) network and digital television services. ETI (www.etisoftware.com) is a leading developer of service activation software that automates provisioning of FTTP, video, DSL, data and telephone technologies.
Bristol Tennessee Essential Services will roll out digital cable television and broadband Internet services to more than 20,000 business and residential customers over the next four years via its FTTP network.
“ETI’s Triad was a compelling choice to meet our provisioning requirements as we expand our services beyond those traditionally delivered by a utility,” says Dr. R. Michael Browder, General Manager of BTES. “With the volume of subscribers we’re forecasting and the complexities of the technologies we’re deploying, anything less than fully automated, flow-through provisioning was a not an option. With Triad, we found a solution that offers comprehensive support of all our technologies out-of-the-box so our project risk was essentially eliminated.”
Triad provides comprehensive interface support to automate the complex provisioning processes for BTES’s FTTP network. ETI’s Triad product automates activation of all service ports on the Optical Network Terminal (ONT), the termination point of the fiber network at the customer’s service location. Offering more than just a simple provisioning interface, ETI, through its extensive provisioning experience, has built a highly sophisticated and feature-rich integration to the FTTP system, supporting many advanced features. Examples include automatic software downloads, dynamic switching between VLAN and Virtual Channel (based on card type), alarm monitoring, and multi-LAN support. Through these powerful features, BTES is able to offer an unparalleled level of customer support. For example, they can identify a power outage at a customer residence and take proactive measures to correct the problem before the customer even calls.
Triad also supports activation of digital set-top boxes (D-STBs), even further enhancing its value proposition and ROI. When new service orders are taken, Triad is able to completely automate the provisioning not only of the RF port on the ONT but also the D-STBs that reside behind it, so all services are delivered consistently error-free and instantaneously, greatly improving customer satisfaction. Additionally, Triad maintains BTES’s pay-per-view (PPV) schedule, collects then downloads PPV purchases to BTES’s billing system.
“Municipal utilities are in a unique position to deliver FTTH services to under-serviced areas while enhancing their portfolio of product offerings,” says Peter M. Pifer, Chief Executive Officer, ETI. “Triad provides utilities such as BTES with an affordable automation tool that enables them to quickly and effectively deliver new services while future-proofing their infrastructure for additional services.”
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About Enhanced Telecommunications, Inc. d/b/a/ ETI Software Solutions (www.etisoftware.com)
ETI Software Solutions, Inc. (ETI) is a leading developer of software automating fiber-to-the-home (FTTH) and video service activation for triple play (video, telephone and data) services. Privately held and based in Norcross, Georgia, the company was founded in 1992 by senior Scientific-Atlanta and Bell Labs employees to provide software solutions to support the convergence of telephony, utility, television and high-speed data communications. ETI's solutions are now deployed by more than 150 legacy telecom carriers, utility providers and cable system operators, serving millions of subscribers worldwide. The company’s successful track record is a result of its sophisticated platform which enables any host billing system to seamlessly accept orders for, manage and bill video, PPV, VOD, high-speed data, and voice services.
For Further Information: © 2000-2005, Enhanced Telecommunications, Inc. All rights reserved.
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